1. Bay Resort Delaware
2. Bethany Bay Resort De

The check-in time is 3:00 p.m., and the check-out time is 12 noon.

* One Harmony members and Royal members can check-in or check out at 2:00 p.m. Exclusive members can check-in at 1:00 p.m. and check-out at 4:00 p.m. Hotel Okura Tokyo Bay Premium Selection members can check-in at 2:00 p.m. and check-out at 1:00 p.m. These special check-in and check-out times will apply only when reservations are made directly with the Okura Nikko Hotels Reservations Center, official website, or hotel.

QCan I park my car before I check-in or after I check-out?

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You can park your car from morning on the check-in date and until 1:30 p.m. on the check-out date.

If you leave your car parked after 1:30 p.m. on the check-out date, you will be charged ¥270 per 30 minutes as an extension fee.
Please pay the parking fee at the parking lot's payment machine as you leave.

<Parking Fee>

Normal fee ¥3,000

* If it is crowded, extended parking may not be available.

QCan I store my luggage at the hotel before check-in?

We can store your luggage from the morning of your check-in date.

Luggage can be stored on the 1st floor at Tokyo Disney Resort Welcome Center next to the JR Maihama station from 8:00 a.m. to 3:00 p.m. The luggage will be delivered to the hotel at no charge.

* Valuables, fragile items, and drinks in cans or plastic bottles cannot be stored.

QCan I store my luggage at the hotel after check-out?

Yes, you can store your luggage at the hotel.

Also, you can store your luggage at the hotel's Bell Desk on the 1st floor and have it delivered to the Tokyo Disney Resort Welcome Center's Hotel Service Counter on the 1st floor next to JR Maihama Station for a fee (Station Delivery Service). Your luggage can also be delivered to Haneda Airport or Tokyo Station.

<Station Delivery Service> * Hotel Okura Tokyo Bay⇒Welcome Center
[Luggage Storage Location]

Luggage Storage: Bell Desk on 1st floor.

Luggage Retrieval: Welcome Center's Hotel Service Counter on 1st floor.

[Hotel Service Counter Hours]

If you bring your luggage before 9:00 a.m., retrieve it during: 1:00 .–8:00 p.m.

If you bring your luggage during 9:00 a.m.–10:30 a.m., retrieve it during: 2:00 –8:00 p.m.

If you bring your luggage during 10:30 a.m.–12:30 p.m., retrieve it during: 3:30 –8:00 p.m.

* After 8:00 p.m. your luggage can not be received.

[Delivery Fees]

¥660 for 1 piece, ¥1,120 for 2 pieces, ¥1,580 for 3 pieces, ¥2,040 for 4 pieces, ¥2,500 for 5 pieces, ¥3,160 for 6 pieces, ¥3,620 for 7 pieces

Bay Resort Delaware

• * ¥660 for 1 piece. (¥460 for each additional piece.)
  If you have more than five pieces of luggage, the sixth piece will cost ¥660 and each additional piece will cost ¥460.
• * The individual luggage must not measure more than 120 cm total along the width, length, and height, and must weigh less than 20 kg.
• * Valuables and fragile items cannot be stored.

<Tokyo Station> * Hotel Okura Tokyo Bay⇒Tokyo Station
[Luggage Storage Location]

Luggage Storage: Front desk and Bell Desk on 1st floor

Luggage Retrieval: Sagawa Kyubin Tokyo Tebura Kanko Tenimotsu Azukari-tokoro (Tokyo Station, 1st floor)

[Hours]

Please leave your luggage at Bell Desk by 10:00 a.m.⇒ You can receive your luggage between 4:00 p.m. and 11:00 p.m.

[Delivery Fees]

¥1,400 per piece

[Hours]

Hotel: 10:00 a.m. (deadline)→Retrieve at Haneda Airport during 4:00 p.m.–8:00 p.m.

Bethany Bay Resort De

* The baggage claim time at the international terminal will be from 5:00 p.m.

[Delivery Fees]

¥1,200 per piece

Pay in cash, credit card, or gift card. You will be charged the full amount at check-in.

* The following credit cards are accepted.
JCB, VISA, American Express, UC, DC, UFJ NICOS, Diner's Club, Bank, Persona, Saison, Orico, Cedyna, AEON, JACCS, Master, Discover, UnionPay

* The following certificates and gift cards are accepted.
Okura Nikko Hotels cards, JCB Gift Card, UC Gift Card, VISA Gift Card, Mitsubishi UFJ NICOS Gift Card, JAL Travel Card.

* Cashless payment are accepted.

The hotel does not sell monorail tickets. Tickets can be purchased at ticketing machines located at any station on the Disney Resort Line.

QIs there a bus to the hotel from JR Maihama Station, Tokyo Disneyland® or Tokyo DisneySea®?

From JR Maihama Station, there is bus service to Hotel Okura Tokyo Bay.

From Tokyo Disneyland® or Tokyo DisneySea®, take the Disney Resort Line to Hotel Okura Tokyo Bay.

QWhat services are provided by the Tokyo Disney Resort® Welcome Center?

On the 1st floor, the Tokyo Disney Resort's Official Hotel Service Counter provides the following services.
[Hours] 8:00 a.m.–3:00 p.m.

• ①Hotel check-in.
  Guests who arrive at the hotel after 6:00 p.m. will also receive a room key.
• ②Sale of park tickets.
• ③Luggage storage: 'Baggage Delivery Service'
  You can store your luggage before going to the park. The stored luggage will be delivered to the hotel.
• ④Receive luggage from the hotel: 'Station Delivery Service' (Paid)

For a young child sleeping beside you, it is free. Junior high school children and older will be charged the same as adults.

Awake & away mac os. * Children up to 13 years old sleeping beside an adult can stay for free. Only one child per bed may sleep beside an adult.

* A child staying for free will be charged for any breakfast with the kids breakfast menu. Breakfast is ¥1,633 for children 4 - 12 years old.
* The listed prices include consumption tax and service charges.

QCan a minor stay at the hotel without an adult guardian?

It is possible with parental consent.
Each minor to stay at the hotel must bring a letter of consent from the legal guardian (include the guest's name, legal guardian's name, address, emergency contact information, and signature).
When checking in, give the letter of consent to the front desk.
If the hotel deems it necessary, it may contact the legal guardian.

The bed size for each guest room type is indicated on the hotel's official website where it describes the guest rooms.

All guest rooms are non-smoking.

* Designated smoking room is available near the restroom on the first floor.

* The entire hotel will be non-smoking starting February 1, 2020. (including E-Cigarette and VAPE Products)

A babysitter can be assigned to your guest room between your check-in and check-out times. Advance reservations are required at the Concierge.

•Concierge Desk phone:TEL：+81-47-355-3379

Sorry, but our hotel does not handle pets. We will direct you to a pet hotel nearby. Inquire at the Concierge Desk.

•Concierge Desk phone:TEL：+81-47-355-3379

State your check-in date and name under which you made the reservation and send your luggage to the hotel at the address below. We will store it until you check-in.

•Address: Hotel Okura Tokyo Bay Bell Desk, 1-8 Maihama, Urayasu, Chiba 279-8585, Japan

QCan I send my luggage from the hotel to my home in Japan?

Take your luggage to the Bell Desk on the 1st floor (open 24/7). (To send it the same day, bring your luggage by 1:00 p.m. Otherwise, it will be sent on the following day.)
No short cut mac os. The cost will be the total of the shipping fee, ¥430 hotel handling fee, and the cost of any luggage box.

[Luggage Box Prices]
Corrugated cardboard S (25X34X21㎝) ¥320, M (32X42.1X28.6㎝) ¥430, L (36X49.1X36.4㎝) ¥530, Resort Cruiser Box (25X60X30㎝) ¥730

Cancellation fees are as follows:

• Seven days in advance:

  20%

• Check-in day:

  80%

• No show:

  100%

* For credit card bookings, the cancellation fee will be 100%. The dates and number of guests cannot be changed.

* If there are special terms and conditions for each accommodation agreement, the guest(s) shall abide by such terms and conditions.

Sorry, but we do not keep a waiting list. Please keep calling us to see if there is a room.

Shampoo, conditioner, body wash, hairbrush, bath gel, soap, razor, cotton wool, cotton swabs, Single-use slippers, toothbrush, towels, bathrobe, Pajamas (or yukata cotton kimono in Japanese-style rooms), hairdryer and basic toiletries.

Hotel guests may borrow the following for free. Note that we have a limited number of these items and any of them might not be available when you want it.

Nail clippers, body thermometer, ice pillow, cool gel pad, can opener, bottle opener, wine opener, vase, trouser press, alarm clock, instant glue, shoe dryer, bed guard, bed pad, baby bed (bedding set), pillow (filled with buckwheat husks, feathers, or memory foam), DVD player, and other items.

Also, our hotel's bathrooms use marble that can be very slippery when wet. To prevent you from slipping and falling, we have the non-slip bathroom mat.

Yes, but there is a limited number. Please reserve one at the Concierge Desk.
We also offer the following four bathing aids. Please let us know in advance if you would like to reserve any of them for use.

• ①Nonslip bath mat for the bathroom floor
• ②Sliding chair for easy entry into and out of bathtubs
• ③Chair for use in shower stalls or bathtubs
• ④Nonslip mat for use in shower stalls or bathtubs

The guest rooms do not have a microwave oven.

Available items:
Pharmaceuticals, cosmetics, magazines, books, cigarettes, batteries, single-use cameras, memory cards, confections, disposable diapers, powdered milk, and baby food.

* Subject to change without notice.

Business hours 8:00-23:00

* Store hours are subject to change without notice.

QIf I make reservations through a travel agency, can One Harmony and Hotel Okura Tokyo Bay Premium Selection members still receive their benefits and points?

Member's benefits and points will be given only when reservations are made directly through the Okura Nikko Hotels Reservations Center, official website, or hotel.

Breakfast is served at the following restaurants.

[Buffet]
Restaurant Fontana: 7:00AM-10:00AM
Cafe Restaurant Terrace: 7:00AM-10:30AM
[Japanese-style Set Meal] (Reservations accepted)
Japanese restaurant Hagoromo: 7:00AM-10:30AM
[French toast and breakfast] (Reservations required)
Chinese restaurant Toh-Ka-Lin: 7:00AM-9:30AM
Adults: ¥3,388 Children (4-12 years old): ¥1,633

* The listed prices include consumption tax and service charges.

* Depending on the park's opening time, the restaurant's breakfast hours may change.

Yes, you can use it to pay for your room.
However, you cannot use it if you made reservations through a travel agency including those on the Internet.

* The JAL Coupon cannot be used with any other special rates or discounts.

* If the JAL Coupon has a higher value than your hotel bill, you will not receive any change in cash or credit for the excess amount.

All seats in the restaurant are non-smoking.

* Designated smoking room is available near the restroom on the first floor.

* The entire hotel will be non-smoking starting February 1, 2020. (including E-Cigarette and VAPE Products)

Breakfast is served at the following restaurants.

[Buffet]
Restaurant Fontana: 7:00AM-10:00AM
Cafe Restaurant Terrace: 7:00AM-10:30AM
[Japanese-style Set Meal] (Reservations accepted)
Japanese restaurant Hagoromo: 7:00AM-10:30AM
[French toast and breakfast] (Reservations required)
Chinese restaurant Toh-Ka-Lin: 7:00AM-9:30AM
Adults: ¥3,388 Children (4-12 years old): ¥1,633

* The listed prices include consumption tax and service charges.

* Depending on the park's opening time, the restaurant's breakfast hours may change.

While there is no absolute need to make a reservation, certain times during the day it can get busy, so we recommend making a reservation if your plans are fixed. Please also be aware that events held in the restaurant operate through a reservation system.

* We do not accept reservations for breakfast in Restaurant Fontana or Café-restaurant Terrace. We only accept reservations for the French toast in Breakfast and also our Japanese style breakfast.

There are no particular restrictions for clothing in any of our restaurants. Please feel free to visit dressed as you please.

QI would like to take my children along to the restaurant.

Please feel free to bring your children with you to any of our restaurants. (It is possible to visit with your child in a stroller).
A children's menu is available at each restaurant.
In addition, baby food such as vegetable soup and rice gruel are served at Fontana.
If you wish to order baby food, we recommend that you make a reservation, as such dishes sometimes require time to prepare.

Hagoromo has private rooms and Japanese style rooms that can seat between 4 and 18 guests.
Toh-ka-lin has private rooms that can seat between 8 and 16 guests.

I would like to visit the restaurant with a large group of people.
Reservations are accepted at each of our restaurants. Depending on the number of people in your group, restaurants can also be booked for a private function. Please feel free to speak to us about your budget and food requirements.

QI would like to visit the restaurant with a large group of people.

Reservations are accepted at each of our restaurants. Depending on the number of people in your group, restaurants can also be booked for a private function. Please feel free to speak to us about your budget and food requirements.

JAL coupons can be used to pay for food and drinks in the restaurants and bar. They cannot be used to buy souvenirs in the shops.

* Reservations cannot be made via restaurant reservation websites on the Internet.

* This offer is not available in conjunction with other discount or preferential offers.

* Please note that any difference in the amount will not be refunded should your bill not total the value shown on the coupon.

Exchange online money. * This offer is not available in combination with One Harmony point accumulation.

We accept “LINE Pay”, “PayPay”, “d payment” (d barai by docomo), “Alipay”, and “WeChat Pay”.

Cashless payment will be available for the following payments.

• Accommodation fee
• All Restaurants
• Breakfast at the banquet hall
• Fitness & relaxation
• Home delivery service provided by YAMATO Transport (Domestic ONLY)
• Airport Limousine bus reservation at the bell desk
• Purchasing Disney Resort Line tickets at the bell desk
• Hotel Service Counter in Welcome center (Neighboring JR Maihama station)

**PLEASE NOTE**
Cashless payment cannot be used for the following payments.
- Purchasing theme park tickets.
- Luggage Delivery service for airport and Hotel Service Counter.

Pay in cash, with a credit card, or gift card. If you pay in cash, the lodging fee will be charged as a deposit when you check-in. If you pay with a credit card, your credit card will be charged a deposit when you check-in.

* The following credit cards are accepted.
JCB, VISA, American Express, UC, DC, UFJ NICOS, Diner's Club, Bank, Persona, Saison, Orico, Cedyna, AEON, JACCS, Master, Discover, UnionPay

* The following certificates and gift cards are accepted.
Okura Nikko Hotels cards, JCB Gift Card, UC Gift Card, VISA Gift Card, Mitsubishi UFJ NICOS Gift Card, JAL Travel Card.

For guests of the hotel the fee is ¥3,000 per vehicle.
Customers using other facilities may park for free for a limited time.

In the secure booth in the 1st floor lobby we have an automatic currency exchange machine where you can change twelve different foreign currencies (American Dollars, Euros, British Pounds, Australian Dollars, Swiss Francs, Canadian Dollars, Hong Kong Dollars, Singapore Dollars, Korean Won, Chinese Yuan, Taiwan Dollars, Thai Baht) into Japanese Yen. Please let the hotel staff know if you would like to use it.

We have designated smoking room set up near the restrooms on the 1st floor.

So that you can feel secure and confident using our home page, Hotel Okura Tokyo Bay uses VeriSign SSL encryption when sending or receiving customers' personal information.

Additionally, no information entered on our home page will ever be used by any entity apart from Hotel Okura Tokyo Bay.

QIs there a recommended environment for viewing the home page?

Is there a recommended environment for viewing the home page?
For PC we recommend the following OS and browser environments.

•OS
Windows 8, Windows 10, Mac OS X 10.11 or higher

•Browser
Internet Explorer 11 or higher, Firefox (latest version), Google Chrome (latest version), Safari (latest version)

For smartphones and tablets we recommend the following OS and browser environments.

•Smartphones
iOS 9 or higher, Android 5 or higher

•Tablets
iOS 9 or higher, Android 5 or higher

* We recommend viewing the website using a browser already installed on your device.

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